Privacy Policy & Communication Terms
Effective Date: April 2026
Business Name: Paradigm Social Media
Website: https://paradigmsocialmedia.net/
1. Introduction
At Paradigm Social Media, we build intelligent digital systems designed to connect, capture, and convert. Along with that responsibility comes protecting the data of every visitor, client, and interaction.
This policy explains how information is collected, used, and protected across our website, SmartSite systems, digital forms, and communication tools.
By using our website or submitting your information, you agree to the practices outlined below.
2. Communication & Engagement
When you interact with Paradigm Social Media, you may receive communication related to:
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Website inquiries and service requests
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SmartSite AI™ interactions (including Lazlo)
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Project updates and onboarding
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Customer support and follow-ups
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Feedback, surveys, and review requests
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Occasional service announcements or promotions
Communication channels may include:
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SMS / MMS (text messaging)
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Email
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Phone calls
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Website chat or AI assistant interactions
Frequency will vary based on your engagement and services requested.
Standard carrier and data rates may apply.
3. Consent & Control
You provide consent when you:
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Submit forms on our website
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Engage with Lazlo or Smart Forms
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Request services or consultations
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Contact us directly
You may opt out at any time:
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Text Messages: Reply STOP
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Help: Reply HELP
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Direct Request: Contact us to remove all communications
Opting out of one channel does not automatically remove all communications tied to active services.
4. Information We Collect
A. Information You Provide
We may collect:
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Name, email, phone number
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Business information
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Service details and project needs
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Form responses and messages
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Uploaded files or content
B. Automatically Collected Data
When you visit our website:
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IP address and general location
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Device and browser type
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Pages visited and time on site
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Interaction behavior (clicks, scrolls, navigation)
C. SmartSite & AI Interaction Data
Because our platform includes SmartSite AI™ and Lazlo:
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Conversations and responses may be recorded
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Form interactions may be stored for processing
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Engagement behavior may be analyzed to improve performance
5. Cookies, Tracking & Analytics
We use tracking technologies to improve performance and visibility, including:
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Google Analytics
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Advertising pixels (Meta, Google Ads)
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Call tracking systems
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SmartSite interaction tracking
These tools help measure traffic, engagement, and campaign effectiveness
You may control cookies through browser settings or consent tools.
6. How We Use Information
We use collected data to:
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Build and manage SmartSite systems
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Respond to inquiries and deliver services
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Improve website performance and user experience
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Track engagement and marketing effectiveness
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Automate communication and lead capture
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Maintain security and prevent misuse
We do not sell personal data.
7. Text Messaging & Communication Privacy
If you opt into messaging:
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Messages may include updates, follow-ups, or review requests
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Message frequency varies
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You can opt out anytime
Your mobile data is never sold or shared for marketing purposes.
We only share data with providers necessary to deliver communication (e.g., SMS platforms), or when legally required.
8. Sharing & Third-Party Services
We may work with trusted providers for:
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Website hosting
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Analytics
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Communication systems
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Automation platforms
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Advertising tools
These providers are required to protect your data and use it only for service delivery.
We may disclose information when required to:
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Comply with legal obligations
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Protect business operations
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Prevent fraud or abuse
9. Data Security
We implement safeguards including:
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Secure hosting environments
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Platform monitoring and updates
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Access control and authentication
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Internal data protection procedures
However, no system is 100% secure.
Avoid sending sensitive data via email or text.
10. Third-Party Links
Our website may link to external platforms (social media, tools, integrations).
We are not responsible for how those third parties handle data.
11. Data Retention
We retain information only as long as necessary to:
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Deliver services
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Maintain records
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Comply with legal requirements
Data is securely removed or anonymized when no longer needed.
12. Your Privacy Rights
Depending on your location, you may:
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Request access to your data
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Request corrections
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Request deletion
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Opt out of certain tracking or communications